Terms & Conditions

Service

The Merchable platform, hereafter referred to as the Service, includes the following:

  • A Storefront; as both a secure front-facing store and back-end administrator platform.
  • A full set-up and support process, including aid with importing products from other store platforms.
  • An optional merchable.space domain name.
  • Hosting space for product images.

Subscriptions

  • By entering into a subscription agreement with Merchable, you agree that you, the Store Owner, will pay either a monthly or yearly cost to Merchable in order to maintain usage of the Service.
  • This payment covers your set-up costs, server maintenance, security certificates and domain costs.
  • All monthly payments will be invoiced on the same date – unless agreed otherwise, this will be the 27th of each month.
  • All yearly payments will be invoiced on a date that will be agreed with you.
  • If you miss a payment, you will be given a Grace Period before your usage of the Service is terminated.
    • If you pay a monthly subscription, your Grace Period will be 7 days from your payment due date.
    • If you pay a yearly subscription, your Grace Period will be 10 days from your payment due date.

Cancellations

  • At any time, you can choose to cancel your Service with Merchable.
  • You will be given at least 14 days of Cooldown before your Storefront is removed from the Merchable network.
  • A full WordPress export of your Storefront can be provided on request.
  • If you cancel your Service, you will be eligible for a partial refund based on the following conditions:
    • For either subscription type:
      • 100% refund of your costs if you cancel within the first 30 days of your Service start date.
    • For a monthly subscription:
      • 50% refund of your costs if you cancel before the 14th of the month.
      • 20% refund if you cancel before the 21st of the month.
    • For a yearly subscription:
      • 50% refund if you cancel before the 4th month of the year.
      • 20% refund if you cancel before the 8th month of the year.